Sarafina Marketing Solutions
The Right Way to Connect

Who are we

We are a full-service virtual and on-site call center and drop servicing agency based in Kingston, Jamaica. Since 2021, we’ve partnered with startups and enterprise clients worldwide—delivering exceptional transcription, translation, AI-ready data collection, lead generation, customer service, sales support, social media management, project management & recruitment, graphic design, professional photography, and print-on-demand services.

• Onsite-Managed Support & Sales
  Our English-fluent customer service and sales teams work together under one roof for real-time collaboration and quality control.

• Cost Efficiency
  Hire two experienced Jamaican specialists for the price of one local hire.

• Full Transparency
  Real-time reporting on attendance, performance metrics and ROI.

• End-to-End Solutions
  From dropservicing and dropshipping to creative design and print-on-demand, we handle it all.

• Built-In Compliance
  NDAs, data-security protocols and enterprise-grade IT management keep your data safe.

Our Mission
To become the seamless extension of your team, providing reliable, scalable virtual support and marketing solutions that drive growth and elevate customer experiences.

1. Discovery & Onboarding
   We learn your goals and customize a dedicated team structure.

2. Deployment & Management
   All work is performed from our secure Kingston office, with daily oversight of performance, attendance and quality.

3. Reporting & Optimization
   You receive easy-to-read dashboards on deliverables, KPIs and campaign ROI—so every hour billed converts to visible results.

Why Choose Us

How We Work